This Privacy Policy explains how rm1 collects, stores, uses, and protects your personal data as a member of our platform. Your trust matters to us — and this policy is written in plain language so you fully understand your rights.
The rm1 Privacy Policy is built on these six core principles — not merely a legal document, but our genuine promise to every member.
All personal data and financial transactions for rm1 members are protected with bank-grade 256-bit SSL encryption. No one — including rm1's internal staff — can access your account password in its original form.
Rm1 does not sell, lend, or rent members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — it is not a business asset of ours.
We tell you exactly what data is collected, what it is used for, and how long it is retained. There is no hidden data collection or undisclosed purposes within this policy.
Every rm1 member has the right to access, correct, or request deletion of their personal data at any time. Your request will be processed within the stipulated timeframe, no questions asked.
Rm1 only collects data that is strictly necessary to operate — phone numbers for OTP, payment details for transactions, and usage data for platform improvements. We do not collect excessive data.
If any material changes are made to this Privacy Policy, rm1 will notify members via their registered phone number before the changes take effect. You will never miss an important update.
Important Note: This Privacy Policy applies to all users who register, log in, or use any service on the rm1 platform at rm1.onl. By using the rm1 platform, you agree to the collection and use of data as described in this document. This policy should be read together with Terms & Conditions rm1.
Rm1 collects your personal data through several means — directly when you interact with the platform, and automatically when you use our services. Here are the categories of data we collect:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, identity card number (MyKad), date of birth | Provided by you during KYC |
| Contact Information | Malaysian phone number, email address | Provided during registration |
| Financial Information | Deposit & withdrawal records, payment methods used (Touch 'n Go, DuitNow, FPX, etc.) | Generated through platform transactions |
| Usage Data | Game records, betting history, login times, games accessed | Auto-generated during use |
| Device & Technical Data | IP address, device type, operating system, web browser, screen resolution | Collected automatically by the system |
| Communication Data | Live Chat support session content, emails, and reports submitted to rm1 | Provided by you through support channels |
Rm1 does not collect sensitive data such as medical information, sexual orientation, or biometric data. For the KYC (Know Your Customer) process, rm1 may request a copy of your MyKad or bank statement — this is an industry-standard requirement for identity verification and anti-money laundering purposes, and all documents received are handled under strict security controls.
Regarding children's data: rm1 does not knowingly collect data from individuals under the age of 21. Should we discover that such data has been collected without our knowledge, it will be deleted immediately and the relevant account will be closed.
Every piece of data rm1 collects is used for a specific and legitimate purpose. rm1 will not process your data for any purpose beyond what is stated below without prior notice and — where required — your consent:
For marketing and promotional purposes (such as informing you about new bonuses or sports promotions on rm1), rm1 will use your phone number to send messages only if you have given consent during registration or at a later time. You may withdraw this consent at any time through your account settings.
Rm1 does not sell members' personal data to anyone. This is a non-negotiable commitment. However, there are limited situations where rm1 needs to share data with certain parties in order to operate properly:
Rm1 does not share data with marketing companies, data brokers, or third-party advertising platforms. If you receive unsolicited marketing communications claiming to be from rm1, please contact our support team immediately as this may be a phishing attempt.
rm1 will never ask for your password or account details via email or text message. If you receive such a communication claiming to be from rm1, do not follow the instructions and report it to support@rm1.onl immediately.
Rm1 continuously invests in security infrastructure to ensure your personal and financial data is protected to the highest standard. Here are the key security layers we have in place:
While rm1 takes all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure. You also play an important role in keeping your account safe — never share your password, use secure Wi-Fi networks, and ensure your device has the latest security updates installed.
Data breach response procedure: If rm1 detects a data breach that may affect members' personal information, we are committed to notifying affected members within a reasonable timeframe and taking remedial action promptly. Members who suspect any unauthorised activity on their account should contact support@rm1.onl immediately.
Rm1 uses cookies and similar tracking technologies to keep the platform running smoothly and to improve your experience. The following are the types of cookies we use:
Rm1 does not use third-party cookies for advertising or cross-site tracking. All cookies used are strictly for the operation and improvement of the rm1 platform.
You can manage or delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the login functionality and your experience on the rm1 platform. More information on managing cookies is available in your browser's help section.
Rm1 also uses your IP address for security purposes — to detect suspicious login attempts from new locations and to comply with any applicable geo-restrictions. Your IP address is not used to personally identify you in platform analytics.
As an rm1 member and as an individual whose personal data we process, you have the following rights, which you may exercise at any time:
You have the right to request a copy of all personal data that rm1 holds about you. rm1 will provide this copy within 14 business days from the date the request is received.
If you find that any personal data rm1 holds about you is inaccurate or out of date, you have the right to request immediate correction through your account settings or rm1 support.
You may request the deletion of your personal data when your rm1 account is closed. This request is subject to data retention obligations required under applicable law.
You have the right to object to the processing of your data for direct marketing purposes. You can opt out of promotional communications at any time through your rm1 account settings.
Under certain circumstances, you may request that rm1 restrict the processing of your data — for example, while you are verifying its accuracy or disputing its processing.
You may request your personal data in a machine-readable format (such as CSV or JSON) so you can transfer or keep your own records if needed.
To exercise any of the rights above, you may: (1) log in to your rm1 account settings and navigate to the "Privacy & Data" section, or (2) contact the rm1 support team by email at support@rm1.onl with the subject line "Privacy Rights Request". rm1 will acknowledge your request within 3 business days and resolve it within 14 business days.
Rm1 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. The following are the general data retention guidelines we follow:
Data that has exceeded its defined retention period will be securely deleted or anonymised using procedures that ensure it cannot be recovered. Anonymised records (where names and individual identifiers have been removed) may be retained longer for statistical analysis and rm1's internal reporting purposes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how rm1 handles your personal data, please reach out to us through the following channels:
When contacting us regarding data privacy, please clearly state: (1) the type of request you are making (access, correction, deletion, objection, etc.), (2) the phone number registered to your rm1 account for verification purposes, and (3) specific details about the data or issue you are concerned about. rm1 reserves the right to verify your identity before processing any requests relating to personal data.
Privacy Policy Amendments: rm1 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, laws, or business requirements. The latest version of the Privacy Policy is always available on this page. For material changes, members will be notified via their registered phone number within a reasonable period before the changes take effect. This policy was last updated in January 2026.
Your data is safe with us. Over 200,000 Malaysian members have put their trust in rm1.
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